Shipping

SHIPPING INFO

We ship worldwide with DHL Express within five business days of ordering, with an exception to pre-orders. See below for more information on pre-orders. Public holidays or production issues may add another couple of days. 

RETURNS & EXCHANGES

Due to the handmade nature and limited quantity of these items, we unfortunately do not offer any returns, exchanges or refunds.

In the event that a transaction error has occurred while making the payment, a refund will be issued to the same credit card you used for the original purchase. 

INTERNATIONAL ORDERS

We ship worldwide! International orders ship via DHL Express, which has a delivery estimate of 5-7 working days. 

If you live outside Lebanon, you may be charged customs fees or import duties on international mail, depending on your country's rules. These charges are unfortunately beyond our control and not covered by our shipping charges. We are not responsible for any customs or duties incurred. If you are concerned, we recommend researching your country's rules for receiving goods shipped from Lebanon before placing an order. International orders may also be delayed by customs processing, which again unfortunately is out of our control. 

PRE-ORDERS

When you place your pre-order it is reserved exclusively for you. The delivery period is mentioned on the product page description. It may take a few weeks or months depending on when you place your order, we appreciate your patience. Unfortunately pre-orders are not eligible for refunds. We will inform you via email as soon as your order is ready to be dispatched.

 

Timi Hayek will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries.