We ship within five business days of ordering, with an exception to pre-orders. See below for more information on pre-orders. Public holidays or production issues may add another couple of days.
All our items are shipped securely and well packaged to avoid damage. In the rare event that something does get damaged in the mail, please contact us at firstname.lastname@example.org.
We unfortunately cannot be responsible for items lost in the mail. Please ensure you enter a correct address where it is safe to receive packages.
RETURNS & EXCHANGES
Due to the handmade nature and limited quantity of these items, we unfortunately do not offer any returns, exchanges or refunds.
In the event that a transaction error has occurred while making the payment, a refund in most cases will be issued to the same credit card you used for the original purchase.
When you place your pre-order it is reserved exclusively for you. The delivery period is mentioned on the product page description. It may take a few weeks or months depending on when you place your order, we appreciate your patience. Unfortunately pre-orders are not eligible for refunds. We will inform you via email as soon as your order is ready to be dispatched.
Lebanon orders ship via Aramex. You will receive a tracking number once your order is shipped, and items should be received within 2 - 5 business days of shipping.
We ship worldwide! International orders ship via Aramex and DHL, which has a delivery estimate of two weeks.
If you live outside Lebanon, you may be charged customs fees or import duties on international mail, depending on your country's rules. These charges are unfortunately beyond our control and not covered by our shipping charges. We are not responsible for any customs or duties incurred. If you are concerned, we recommend researching your country's rules for receiving goods shipped from Lebanon before placing an order. International orders may also be delayed by customs processing, which again unfortunately is out of our control.
Timi Hayek will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries.